FAQ's

Ordering

Can I see the items before purchasing?

Yes! All in stock items are on display in our Sydney showroom. If you cannot make it to our showroom, our staff are happy to assist with any questions or additional photography. You can reach us by phone on (02) 9554 7133 or by email at info@dovetaileddoublestitched.com.au

What happens after I place my order online?

After your order is placed online, you will receive an email confirmation with your order details. If all items are in stock, your order will be dispatched from our warehouse within 2 business days and you will be sent a confirmation of this and tracking information by email.

What happens when I order an item with a status of "Pre Order"?

When purchasing a product that has a stock status of "Available for Pre Order"; You are purchasing a product that is not currently in stock. An estimated date will be listed on the product page indicating when the product is estimated to be available. Read more here

Can you hold an item for me?

We can usually hold an order in our warehouse for up to a month. Please contact us prior to ordering to confirm. Full payment will be required.

Payment

How do I pay if I wish to purchase from you?

Payments can be made by Credit Card, Paypal or Zip Money. We can also accept EFT payments if you request an invoice.

Is it safe to pay by credit card through your website?

Our website is secured by SSL system, offering you peace of mind for online shopping with us. SSL system offers the highest level of encryption or security possible. This means that you can rest assured that communications between your browser and this site's web servers are private and secure. All online payments are secured and processed by eWAY.

Delivery

How long will my order take to arrive?

Delivery timeframe will be different depending on location. You can view estimated timeframes here.

How do I know the delivery cost for my order?

Delivery costs will vary depending on the item / item’s and the area. You can get an estimate on the product page (click “Get a Shipping Estimate”) or on the Checkout page.

Can I pick up the item from your warehouse?

Pickup is available from our warehouse at 91 Mandoon Road, Girraween, NSW 2145. Please let us know when you are planning to pick up so that we can ensure that your order is ready. You can do this using the notes section on the checkout page or by calling us the day before collection.

Do you ship internationally?

Unfortunately we do not offer international shipping.

Can I get someone to assemble the furniture for me?

Furniture assembly is available on most orders. Select “White Glove Shipping” at checkout.

Damages

What should I do if the goods delivered to me were damaged?

We carry transit insurance to protect our customer’s purchases, however where you have signed for goods without checking them, or outlining any faults or damage then these goods may not be covered by transit insurance. You must inspect your goods upon delivery and outline any faults or damage on the delivery note before signing it. You must also ask the driver to initial your remarks. if possible, please take a photo of the damage immediately following delivery. Read more here

Warranty

All products come with a standard 1 year warranty that covers against defects and major failures. This warranty does not cover general wear and tear or mistreatment of the furniture. All warranty claims must be addressed to us by email with images attached. Send to info@dovetaileddoublestitched.com.au

General

Where are you based?

Our showroom, office and warehouse are based in Sydney (Girraween), NSW.

Do you offer trade pricing?

Trade pricing is available on most orders to relevant industries. Please contact us for more information.

Do you offer Laybuys?

No, unfortunately we do not offer laybuys.

Where are your products made?

Our products are made in various specialist furniture making facilities located in Indonesia, India and China.