Dovetailed & Double-Stitched Trading Terms & Conditions
Use of this website (www.dovetaileddoublestitched.com.au), including any purchases made through this website, are bound by the Terms and Conditions laid out as follows.
These Terms and Conditions constitute a legal and binding agreement with Dovetailed & Double-Stitched and all other affiliated businesses. If you do not agree with these Terms and Conditions, you may not use this website, and should exit it immediately. Continued use of this website constitutes your acceptance and agreement to these Terms and Conditions. Dovetailed & Double-Stitched reserves the right to amend or modify these Terms and Conditions at any time, without notice. Please read these Terms and Conditions thoroughly, and continue to check this page for any changes or updates to them.
Prohibited interactions and conduct in relation to this website include but are not exclusive to: using another’s name, details or payment information without their permission; share on this website any information which breaches any laws or regulations, or infringes a third party’s rights; tamper with, hinder the operation of, or make unauthorised modifications on this website; remove any copyright, trade mark or proprietary rights contained in or on this website; or use the website other ways than outlined in these Terms and Conditions.
All Dovetailed & Doublestitched products are for indoor use only.
Dovetailed & Double-Stitched, and all its affiliated businesses, owns all copyright and trade marks used in the content of this website (www.dovetaileddoublestitched.com.au). You must not modify, copy, adapt, store, upload, post, transmit, sell, frame, distribute, or embed, on or off-line, unless expressly approved by us in writing.
Information provided on this website is for personal use only. We grant you permission to store a reproduction of the material on your local computer for the sole purpose of viewing the material and to print hard copies of material for your personal information, but not for personal use.
Entering into a Contract
The products that are offered for sale on this website (www.dovetaileddoublestitched.com.au) are only available to persons who can enter into a legally binding contract. These products are not available to any person under the age of 18 years and any other person or persons who are legally prohibited from entering into a binding contract. If you are unsure whether this applies to you, please refrain from making any purchases from our website.
Any order that is placed by you through this website, or through our representatives in our office, is an offer by you to purchase product/s for the price (including delivery, and any other charges and taxes) specified in this website, or by our sales representatives, at the time you placed your order. Where the price cannot be determined at the time the order is placed, then a company representative will be able to assist you. We reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product/s, an error in the price or the description of the product as shown on this website or due to an error in your order.
Although we try our best to keep our website up to date, from time to time there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, and availability. Dovetailed & Double-Stitched reserves the right to correct any errors, pricing, inaccuracies, or omissions, and to change or update information at any time without prior notice – including after you have placed an order with us.
Prices of products and any charges and taxes displayed on dovetaileddoublestitched.com.au are current at the time of purchase, but may change at any time and are subject to availability. While Dovetailed & Double-Stitched makes every effort to ensure that our pricing is correct and up-to-date, in the event that the price of your purchase exceeds the price advertised on the website, we will contact you immediately by email or phone to alert you. Once your permission has been received by one of our staff, we will proceed with the order. Should you not wish to carry through with your purchase, we will offer you a full refund.
Please note that all prices are exclusive of any delivery charges, which will be added to your order, or advised by one of our staff at a separate time.
All prices shown on the website are in Australian Dollars $AUD, and are inclusive of Australian Goods and Services Tax (GST), which is applied at a rate of 10%. It will be your responsibility to pay any other taxes, duties, or liabilities that may be imposed by any governmental agency, including without limitation, any customs duty, goods and services taxes, or any valued added tax imposed on any products or services ordered by you from the Dovetailed & Double-Stitched (www.dovetaileddoublestitched.com.au) website.
All Sale pricing and discounts are only valid during the time period specified on our website. Sale pricing only applies to new orders that are made during the specified Sale time. Sale pricing does not apply to old orders or back orders that were made outside of the specified Sale time period.
Pre Order Information
When purchasing a product that has a stock status of "Available for Pre Order"; You are purchasing a product that is not currently in stock. An estimated date will be listed on the product page indicating when the product is estimated to be available. This date is only an estimate and is subject to change at any time and without notice, even after purchasing.
A number of factors that are completely out of our control can effect delays, including things like:
- Delays from our factory in getting our orders completed.
- Delays from our factory being able to secure containers to utilize for shipping.
- Delays from our factory being able to secure a vessel to utilize for shipping.
- Delays due to congestion at ports.
- Delays due to strikes and industrial action occurring at ports.
- Delays due to COVID-19 related issues.
Dovetailed & Double-Stitched cannot be held responsible for delays occurring for any of the above reasons. If potential delays are an issue OR you need an order to meet a strict deadline, we would not recommend purchasing anything from our website with an "Available for Pre Order" status.
After ordering, staff will be in contact with you to let you know when your order is ready for dispatch. For any updates on your orders status or Lead time updates, please get in contact with our customer service team.
Please note that for some items, delivery does not include assembly. Products that require assembly upon their arrival will have a notice on their individual product page in the item’s description.
A delivery address must be provided with your purchase. This address must be one that can accept deliveries during normal business hours from Monday to Friday. We cannot accept a Post Box address.
For Sydney Metro deliveries; if there is nobody to sign for the goods when they arrive, they will be returned to our warehouse and one of our staff will be in contact to reschedule delivery. For interstate or rural NSW, the freight carrier will leave a missed delivery advice card in your letter box, which you will need to respond to. The goods will be returned to a local depot where they will remain until you agree on an arranged re-delivery with the freight carrier.
Please provide clear delivery instructions. Most of the products on our website are large and heavy in nature, and may require special delivery arrangements. It is in your own interest to provide us with special delivery details and / or instructions relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats, or have restricted access, you must notify us so that special arrangements can be made if necessary.
If your order contains multiple products then individual products may be delivered on different days, subject to the availability of the products ordered, as well as the freight carriers’ to facilitate the delivery. In general, we expect delivery to have been completed within 15 business days from the placement of your order, subject to availability of product, and the area in which you live.
To ensure items are delivered safely, please ensure that there is someone there to sign for them. Your contact details and phone numbers are passed on to our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery. Dovetailed & Double-Stitched will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not make contact.
Before signing the receipt as proof of delivery, please unpack and check the product(s) for any faults or damages. If you have any concerns, please make notes on the delivery docket(s) before signing it, and request the driver to initial your remarks. If possible, please take a photo of the fault or damage immediately following the delivery.
Please notify Dovetailed & Double-Stitched of any faulty, damaged, or incorrect goods within 48 hours of receiving them. This may be done by phone (02) 9554 7144 or email firstname.lastname@example.org. You will be contacted by one of our representatives within 1 business day to resolve the issue(s).
Dovetailed & Double-Stitched will, unless notified otherwise, arrange delivery on your behalf. Transit insurance will be taken out by Dovetailed & Double-Stitched to ensure that your goods are fully covered for any accidental damage or breakages that may occur during the delivery process.
Payment of purchases can be made using a credit card. The following cards are accepted:
Your privacy and the security of your information is of paramount importance to Dovetailed & Double-Stitched. All our online payments are processed using EWAY which is a premium e-commerce payment gateway.
You may also make a payment over the phone by calling one of our Dovetailed & Double-Stitched staff on 02 9554 7133. One of our representatives will enter your card details on our card machine and then supply you with a receipt of your purchase. Your details will then be destroyed.
Risk & Title
All risk in supplied products will pass from Dovetailed & Double-Stitched to you at the time of delivery to you. The ownership of products will remain with Dovetailed & Double-Stitched until full payment for all ordered products has been received.
Limitation of Liability
Dovetailed & Double-Stitched has taken all reasonable efforts to ensure that the contents of this website (www.dovetaileddoublestitched.com.au) and the information provided are accurate and up-to-date. However, we do not give any representation or guarantee as to the accuracy and completeness of information contained on this website and cannot be held liable for any person(s) who may suffer loss relying on any information contained on this website. We disclaim all implied and / or express warranties, take no responsibility and assume no liability for the content of this website.
Except as stated in these terms, Dovetailed & Double-Stitched will not be liable for any loss whatsoever (including, without limitation, indirect, incidental, special, or consequential loss, loss of profits, or loss of opportunity), expense, damage, or injury, that is suffered in connection with your access to, or use of, this website. This includes the content of materials displayed on this website, or any purchases made through the website, except for any liability that cannot be excluded by law.
Dovetailed & Double-Stitched accepts no liability for any error in data or other information transmitted through this website, whether that error is caused by you or any technical malfunction or unauthorised access to or alteration of data or other information transmitted through this website or of any information contained on this website.
Dovetailed & Double-Stitched is owned and operated by Botany Road Furniture Pty Ltd.