Warranty
At Dovetailed and Doublestitched, customer satisfaction is our top priority, which is why we proudly offer a 1-year warranty on all of our products. We stand by the quality and durability of our offerings and are committed to providing peace of mind to our valued customers. We believe in the superior craftsmanship of our products, and this warranty is a testament to our commitment to excellence.
Our 1-year warranty period begins from the date of dispatch of the product, ensuring that you have a full year of coverage from the moment your purchase leaves our facilities. We take great care to provide this ample timeframe for any potential issues that may arise. It's important to note that any claims made outside of this specified time frame will not be eligible for warranty coverage.
You will not be entitled to a remedy under this Warranty for:
- Normal wear and tear
- Damage arising from improper assembly or modification (except if we or our contractors are responsible for the assembly or modification)
- Damage arising from abnormal use, misuse or abuse
- Damage arising from improper care or maintenance (e.g. fabric, leather, or timber)
- Damage to external or product packaging only
- Damage occurring during your own handling and transportation of goods
- Insignificant minor variations in product dimensions, colour, grain or finish
- Insignificant minor imperfections or superficial blemishes
For warranty claims, please initiate the process by sending an email to us at info@dovetaileddoublestitched.com.au. In your email, make sure to include essential details such as your name, order number, along with clear images and a thorough description outlining the issue you're experiencing. This information will assist us in promptly addressing your concern and ensuring a smooth resolution to any product-related issues you may encounter.
